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Frequently Asked Questions

 
 


What is your shipping Policy? 

ORIGINAL PAINTINGS FRAMED: shipped within 2-4 business days.
ORIGINAL PAINTINGS - UNFRAMED:
shipped within 2-3 business days.
LIMITED EDITION REPRODUCTIONS:
shipped within 2-3 business days,
GIFTS (mugs, clocks, etc.):
shipped within 2 business days.
NOTE CARDS: usually shipped next day.

  • Business Days are Mon. - Fri.
  • Time in transit depends on your location.
  • You will receive a tracking number via email as soon as your order is shipped.
  • For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for time in transit. 
  • Note: Orders placed after 10AM EST will be processed the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

IS SHIPPING REALLY FREE?

Yes! Standard shipping within the US is FREE for every item on this site. Additional charges apply for express shipping and international shipping and may apply to special orders for oversized products. Please contact us for a quote on express and international shipping.

WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, packaged and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business days via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items can be shipped USPS Priority International or FedEx, per request. Please contact us for a quote.

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact santafejudy@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production or has been shipped you can cancel it. Please contact santafejudy@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund is always a priority but can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email santafejudy@gmail.com

WHO TO CONTACT? 

You can always reach out to us by email at santafejudy@gmail.com

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How can I keep up with your new work?

Sign of for the Birds by Boyd Newsletter using the form at the bottome of this page.

Follow on Facebook: https://www.facebook.com/birdsbyboyd/

Follow on Instagram: https://www.instagram.com/santafejudy/

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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